First of all we would be very sorry to hear you are dissatisfied with your order, as our products and services are of the highest quality and integrity. But hypothetically speaking, if our product did not meet your expectations, we would be happy to accept your request for a replacement or refund if you notify us via email within 15 days of the date you received your package. Your refund will be a credit to your original payment method, less shipping charges and a 15% restocking fee, if all the following conditions are met:
If it is more than 15 days since you received your item, unfortunately we can’t offer you a refund or exchange. Please do NOT attempt to return your item, as we will not be able to process your return and as a result cannot ship you a new item.
How do I return a product?
If your item was delivered less than 15 days ago, email firstname.lastname@example.org so we can authorize your return. Once you receive your return authorization confirmation email, mail your item to address:
8160 Cadillac Hwy
Are shipping fees refundable?
Unfortunately you will be responsible for shipping fees and a 15% restocking fee. If you receive a refund, the cost of return shipping will be deducted from your refund. For return orders over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item in case of a loss. We suggest using either FedEx, UPS or insured Parcel Post.
How do I get a refund?
Once your authorized return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and applied to your credit card or other original method of payment. Allow 1-3 weeks after your return arrives at our returns center to receive your replacement item or refund (less shipping costs and a 15% restocking fee).
Are sale items refundable?
Unfortunately sale items cannot be refunded. Only regular-priced items may be refunded.
Are damaged/defective or incorrect items refundable?
BEND-IT will refund your total costs, including shipping, if the item you received is damaged/defective, as long as you notify us within 48 hours at email@example.com.
Otherwise return requests based on damage will not be accepted. If an incorrect item is shipped to you due to our error, the correct item will be shipped to you at no additional cost to you, via Standard Ground Delivery. We cannot accept responsibility for loss or damage to items that occur in transit. We also cannot offer refunds or exchanges on items when there are shipping delays beyond our control, resulting in you—for whatever reason—deciding you no longer want the item.
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